Terms and conditions

These terms apply between you and Melly's, located in Hamra, Beirut, Lebanon, when you use our Progressive Web App (mellyslb.com) and order from our Market, Cafe, and Kitchen.

By placing an order or using our app, you agree to these terms.

You can order as a guest without creating an account, or sign in using your mobile number and a one-time verification code (OTP).

Signing in saves your delivery details and gives you access to your past orders. You are responsible for keeping your phone and one-time verification codes secure.

Prices in the app are listed in US dollars (USD). Cash payments are accepted in USD or Lebanese Pounds (LBP) at the daily store exchange rate. Digital payments are processed through Whish Pay.

If an item becomes unavailable after you place an order, the Melly's team will contact you directly on your mobile number to suggest a suitable replacement or adjust your order before it leaves the store.

An order is placed when you submit checkout and receive an on-screen order reference.

The app does not support automatic in-app cancellations. If you need to make urgent changes or cancel an order, please contact Melly's support immediately by phone at +961 70 999 218 or email at support@mellyslb.com before preparation begins.

Orders are fulfilled either via in-store pickup at our Hamra location or delivered to your address by third-party delivery couriers.

Delivery couriers wait up to 10 to 15 minutes upon arriving at your address. If you are unreachable by phone during this time, the order will be returned to the store, and charges for prepared food and perishable goods remain due.

We accept Cash on Delivery, Cash on Pickup, and digital payments through Whish Pay.

For cash orders, exact or prepared change is appreciated. For Whish Pay, digital authorization must be completed before order handover.

Prepared food and cafe drinks cannot be returned once prepared and delivered, unless the order arrived damaged, spoiled, or incorrect.

Packaged grocery items from the Market must be reported within 24 hours of delivery, with items unopened and in their original packaging.

Verified refunds or adjustments are issued through Whish reversal, cash adjustment, or replacement items upon proof.

Promotional codes and coupons must be applied at checkout before submitting your order.

Coupons cannot be combined unless specified, are non-transferable, cannot be exchanged for cash, and expire on the stated date.

General use of the app is intended for individuals at least 13 years of age.

Tobacco, shisha, and alcohol products in the Market are strictly restricted to customers who are 18 years of age or older. Delivery couriers and counter staff may request valid photographic ID upon handover.

You agree to use Melly's for genuine personal orders. Placing fraudulent orders, copying our catalog content, or attempting to compromise the security of our platform is strictly prohibited.

Melly's works hard to ensure accurate catalog information, high food quality, and prompt fulfillment.

To the extent permitted by applicable law, Melly's is not liable for indirect damages, unforeseen delays caused by third-party delivery couriers, or temporary connectivity interruptions.

These terms are governed by and construed in accordance with the laws of the Republic of Lebanon.

Any disputes arising from these terms or your orders shall be subject to the exclusive jurisdiction of the competent courts of Beirut.

We may update these terms from time to time. Any updates will be published on this screen with a revised effective date.

Orders placed prior to any change are governed by the terms in effect at the moment the order was placed.

If you have questions about your order or these terms, please contact our team.

• Store location: Melly's, Hamra, Beirut, Lebanon
• Phone: +961 70 999 218
• Email: support@mellyslb.com