Delivery policy
Effective August 2026. How we fulfill your orders through our third-party delivery couriers and store pickup.
1 Delivery and store pickup
All delivery orders are fulfilled using trusted third-party courier services directly to your address.
You can also choose store pickup at checkout and collect your order directly from our shop in Hamra.
2 Preparation and dispatch
Orders from our Kitchen and Cafe are prepared fresh once confirmed. Once packed, your items are handed over to the courier for immediate delivery.
Estimated delivery times depend on kitchen preparation, distance, and current traffic conditions.
3 Arrival and waiting time
The delivery courier will contact you by phone upon arriving at your address.
Couriers wait up to 10 to 15 minutes at your location. If you are unreachable by phone during this time, the order will be returned to the store.
4 Age verification
Purchases of age-restricted items from the Market, such as tobacco and alcohol, require you to be at least 18 years old. Couriers may request a valid photographic ID upon handover.
5 Delivery fees and payment
Delivery fees are clearly calculated and displayed at checkout before you confirm your order.
We accept Cash on Delivery in USD or LBP at the daily store exchange rate, and digital payments through Whish Pay.
6 Contact and support
If you have questions about your delivery or need assistance with your order, please reach out to us.
- Store location: Melly's, Hamra, Beirut, Lebanon
- Phone: +961 70 999 218
- Email: support@mellyslb.com